☁️ AI Labs
AWS Machine Learning Blog
12 min read
How Hapag-Lloyd uses Amazon Bedrock to transform customer feedback into actionable insights
Hapag-Lloyd's Digital Customer Experience and Engineering team, distributed between Hamburg and Gdańsk, drives digital innovation by developing and maintaining customer-facing web and mobile products. In this post, we walk you through our generative AI–powered feedback analysis solution built using Amazon Bedrock, Elasticsearch, and open-source frameworks like LangChain and LangGraph
